As a small business, outsourcing is your best friend. While you may wish you had a full time IT person nearby, it’s often not cost efficient and impractical. Thankfully, Electric has created the cloud automated IT department that works right from Slack, to solve any IT related problem in less than an hour. With a team of 20 working for you at the drop of a hat, it’s like having a full time staff on board for a fraction of the price.
AlleyWatch spoke with founder, CEO and 3x entrepreneur Ryan Denehy about Electric and how it can save you precious time and money.
Tell us about the product or service.
Electric is a real-time, automated ‘IT department in the cloud’ for small and midsized offices
How is it different?
With Electric, you get the support of a 20-person IT staff at a fraction of the cost of a full-time employee. Also, gone are the days of filling out support tickets – simply ask @Electric on Slack and get your questions answered immediately.
What market are you attacking and how big is it?
The $165B outsourced IT services industry.
What is the business model?
We charge $30/month per user.
What inspired the business?
Businesses are buying and using more software than ever before, but IT departments are rapidly shrinking or going away entirely. Modern businesses need a modern IT solution and since one did not exist, we decided to build it!
Can AI-powered solution like yours really resolve 99% of IT issues within an hour?
Yes. We looked at tens of thousands of support tickets to understand how effective our solution could be. Once we realized that the vast majority of tickets could be automated, we knew we needed to build Electric.
What are the milestones that you plan to achieve within six months?
Get to 140 paying customers, 10K paying users and a $6M bookings run rate.
What is the one piece of startup advice that you never got?
Time is zero sum.
Why did you launch in New York?
No city on earth moves at the pace of NYC. The founder community, VC community and hustle of the city make it the perfect jumping-off point for Electric.
What’s your favorite restaurant in the city?
Well, it’s not a restaurant but Joe Coffee in the lobby of the Cadillac building gets an enormous amount of business from Electric. In addition to coffee, they have insanely good donuts.