While billions pour into horizontal AI agents that struggle in production, one NYC company has quietly processed 300 million real customer calls. Flip CX just closed $20M co-led by Next Coast Ventures and Ridge Ventures with a bold thesis: vertical specialization beats generalist AI every time. With 250 global brands including Under Armour and Tory Burch now automating up to 90% of their phone support through Flip’s platform, the race between depth and breadth in enterprise AI has a clear early winner