Negativity happens. It’s an unfortunate side effect of public discourse, and tricky aspect of every startup employee’s job. Though it’s never fun in the moment, a negative situation that has been well managed will speak wonders to your brand, and to your reputation. Here are 5 tips to help you effectively manage negativity in your […]
Caty is the Senior Manager of Community, Support & Education for Get Satisfaction. By day she spends a lot of time evangelizing the business of community, and teaching CM tips and tricks to new customers. By night, she decorates specialty cakes for a lucky few and spends time by the beach with her pup, Lucy.