Another day and another acquisition in NYC Tech. This time, Kustomer, the enterprise-level customer service platform, has agreed to acquire Reply.ai to shore up its automated chat capabilities in the platform. Reply.ai was founded in 2016 and raised a total of $3.7M in funding.
Customer Experience (CX)
The importance of CX can not be understated. Yet as we adopt all these new technologies to better improve the customer experience, we end up creating siloed and disparate sets of data across multiple channels. Frame AI leverages machine learning and AI to synthesize your entire CX stack to deliver accurate insights in a fraction of the time it would take using other means. This leads to better customer experience.