Customer Experience (CX)

Cohere, an AI-powered customer support automation platform has been acquired by Ramp.

While customer service is largely centered around human interaction, it’s largely been powered by non-human automation lately.  While automation has...

Online companies spend critical marketing dollars to get prospects to their websites in the hopes they’ll convert to customers.  However,...

What if onboarding customer data was astonishingly easy? All of the inconsistent data coming from your customers is fundamentally inputted...

Companies have increasingly turned to chat and chatbots to enhance their customer service experiences by providing constant access to support...

While customer service is largely centered around human interaction, it’s largely been powered by non-human automation lately. While automation has...

COVID has changed online shopping forever as consumer preferences have shifted and the convenience of quick delivery without leaving home...

The pandemic has amplified the importance of a robust digital customer service experience. Yet most solutions on the market provide...

Kustomer, the customer service messaging and management platform, has agreed to be acquired by Facebook.  While the terms of the...

Since launching in 2018, real-time market research platform Suzy has been making strides in introducing technology to a traditionally fragmented,...