Ascendo is a proactive customer support software for technical experts to solve complex issues. Ascendo predicts root cause, recommends the most appropriate solution and avoids future problems for customer support teams. Founded by Karpagam Narayanan and Ramki Pitchuiyer in 2018, Ascendo.ai is backed by investors that include Alchemist Accelerator and Right Side Capital Management and is headquartered in Palo Alto.