An apology plus a small change may be all that’s needed to regain lost customers. Do you remember the children’s song “Make New Friends, but Keep the Old”? Unfortunately many businesses do not, and instead are singularly focused on finding as many new customers as possible. It might seem like the most effective strategy, […]
Vladimir Gendelman is the founder and CEO of Company Folders, Inc, which is the standard-bearer of online folder printing. The Company is the only printing company to offer a 365-day quality guarantee.