As an entrepreneur, keeping your initial customers delighted is a crucial aspect of long-term growth. But for many customers, reaching out to a brand to address a concern, replace a part, or just ask a question is generally a stressful process. Poor customer service comes in many forms, but it’s always a bane to customer […]
Zvi Band is the founder and CEO of Contactually, a relationship-marketing platform that maximizes value and drives greater ROI from personal and professional networks. Zvi frequently participates in thought leadership panels at Tech Cocktail, WordPress DC, DC PHP, and DCRUG events. He loves solving new problems and building new products and services.