The pandemic has amplified the importance of a robust digital customer service experience. Yet most solutions on the market provide a simple live chat function, which really does not adequately address the needs of today’s modern customers. Glia is a native digital customer service platform that allows consumers to interact with their choice of messaging, video, or even voice. The platform features the ability to collaborate with its CoBrowsing function that allows customers to get the help that they need while jointly navigating sites, eliminating any confusion or uncertainty. AlleyWatch caught up with CEO and Cofounder Dan Michaeli to learn more about how the platform enabled its partners to support customers during the lockdown, the company’s expansion plans, and recent funding round led by Insight Partners.
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