While customer service is largely centered around human interaction, it’s largely been powered by non-human automation lately. While automation has allowed companies to address staffing challenges and quickly address customer needs, it can be a source of frustration if not done correctly. NLX is a conversational AI platform centered around self-driven customer service experiences. Using a blend of AI and natural language understanding (NLU), the platform allows organizations to design seamless customer experiences that are synced across multiple interaction channels – whether it be phone, chat, online, or voice to provide intelligent automated customer service. NLX, founded in 2018, is currently focused on the hospitality, travel, CPG, and energy sectors. AlleyWatch caught up with NLX CEO and Cofounder Andrei Papancea to learn more about how the company has differentiated itself in the automated customer service space, the company’s strategic plans, recent round of funding from investors that include Aquila Capital Partners, Flying Fish Partners, Sage Venture Partners, and JetBlue Technology Ventures.