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AlleyWatch

The Pulse of New York Tech

Enterprise

Kustomer Acquires Reply.ai to Bring Intelligent Chatbot Capabilities to its Customer Service Platform

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Another day and another acquisition in NYC Tech. This time, Kustomer, the enterprise-level customer service platform, has agreed to acquire Reply.ai to shore up its automated chat capabilities in the platform. Reply.ai was founded in 2016 and raised a total of $3.7M in funding.

Cockroach Labs Raises Another $86.6M to Power a Cloud Native Future with Modern Databases

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Cockroach Labs is taking on the larger cloud incumbents like AWS, Azure, Oracle, and Google Cloud with its geo-distributed SQL database cloud-native service. CEO and Cofounder Spencer Kimball shares some insight on the company’s impressive growth, latest funding round, which brings the total funding raised to $195M, and much more.

BackboneAI Raises $4.7M to Help Companies to Support Intercompany Data Flows

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Many companies are focused on addressing intercompany data transfers; however, large enterprises still overwhelmingly rely on emails, phone calls, and EDI’s to transfer important data between two companies. BackboneAI transforms how businesses exchange data through its proprietary technology that increases the efficiency of intercompany data processes by introducing automation. BackboneAI’s platform is layered on top […]

Monaeo Acquired by Topia to Bring Travel Compliance to its Talent Mobility Platform

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Monaeo, a SaaS platform that manages business travel compliance from a tax and payroll perspective, has been acquired by SF-based Topia. The terms of the transaction were not disclosed. “Topia’s track record of innovation, deep understanding of the enterprise mobility market, and a world-class management team made this an ideal opportunity for us to take […]

Aquant Raises $30M So Customer Service Can Tackle Complex Problems Like Never Before

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While we typically associate customer service with today’s demanding consumers and the emergence of popular DTC brands, B2B companies that manufacture complex, technical equipment such as medical devices have customer service needs too. In fact, enterprise customer service is faced with the challenge of educating customer service teams to understand challenging problems and specialized products. […]

Epsagon Raises $16M for its Cloud Monitoring Solution

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Epsagon helps developers monitor and troubleshoot microservices cloud-based applications faster than ever. In approximately five minutes, developers can deploy Epsagon as a flexible tracing solution that works within containers and in serverless environments. The SaaS platform offers several tiers based on the number of traces and the platform is already being used by customers like Via […]

Teckst acquired by LiveVox to Expand Enterprise Messaging Capabilities

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Teckst, the enterprise omnichannel real-time messaging platform, has been acquired by SF-based LiveVox.  Terms of the transaction were not disclosed. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide […]

Vendorful Raises Seed Funding to Simplify The Vendor Lifecycle for Mid Market Companies

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Finding a great supplier is challenging, and procurement teams know that a great, long-term relationship with a supplier can have a positive, ripple effect across the company. Vendorful is the Vendor Lifecycle Management solution that helps procurement teams every step along the way from RFP’s to managing contracts.  It easily integrates with existing eProcurement suites […]

Hive Raises Another $10.6M to Pave the Way for a New Standard of Operational Efficiency

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If everyone on a team shares the same goal, it is logical to assume that executing and achieving this goal is simple, but we all know that isn’t true and that’s exactly what Hive solves. The productivity platform, founded in 2015, powers every aspect of work and helps fast pace companies stay on track. Hive […]