If you’re looking to excel and rise-up the ranks in Customer Success or create an amazing CS team, here are some of the key takeaways from NYC Tech’s finest.
Resources
Three Magic Words That Help Drive Change
Changing behavior- be it yours or somebody else’s- can be a difficult task, but notable psychologists have conducted hundreds of experiments that show getting someone to say “yes” may be a lot simpler than we think.
8 Advantages of Leader Focus on People Versus Process
Every business needs repeatable processes to grow and thrive, but modern business processes need the right people to make them efficient and productive. In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. The right people make productive processes, not the other way around.
The Most Ambitious Startups Practice Anti-Lean?
I read a popular article recently arguing why anti-lean startups are back because lean isn’t a viable way for ambitious startups tackling new domains, like artificial intelligence, to take moonshots. Hmmmm… As a practitioner of lean startups achieving high growth in Fintech, I’m intrigued with counter-arguments to the methodology. The article states getting paying customers […]
5 Keys To Happiness, Even For New Startup Founders
Building a startup is hard work for low pay, it’s risky, and it requires total responsibility to make it work. Yet, many entrepreneurs are the happiest people I know. On the other hand, I know many unhappy individuals who are always partying, have minimal commitments, and little responsibility. I suspect the real parameters of happiness […]
5 Proven Paths to Sustained Success
Set benchmarks for success by completing projects, being accountable, and repeating successful behavior. My success is built on leveraging free tools and teaching people how to use them to their own advantage. I did this for myself. I did not pay attention to what anyone else was doing. It was my own work. My commitment […]
5 Problems To Solve With Unlimited Startup Potential
Many startups are smart enough to keep morphing their idea, until it finally fits a real-world problem, and they can move forward in the marketplace. Unfortunately, they could have saved themselves much lost time, money, and heartache if they had just focused on identifying the problem before they built a solution.
6 Keys To Turning Your Failures Into Business Success
We all have had setbacks in business – the challenge is to learn from each one to improve skills and decision making, rather than let failures get you down and reduce your chances of ever achieving success. The best entrepreneurs and business owners have experienced failure multiple times before bouncing back to a level of […]
5 Digital Policies Startups MUST Have
I’ve narrowed digital policy development down to five things you absolutely must do to protect your business, your employees, and your customers.
How To Set A Balance Of User Growth vs Profitability
everyone wants both profitability and user growth, but the question is which comes first. Most startups and investors I know don’t have unlimited funds, so the first question they should ask and do ask today, is “When is your company going to be profitable (self-sustaining)?”
3 Ways To Overcome Fear Of Failure
I want to change the conversation around fear of failure and adversity. You might not want to hear it, but I genuinely believe that your adversity and your “losses” are your biggest strengths in today’s environment.