If you are a business professional or owner today, success is more and more about relationships. People relationships are the key to career growth, more than results, and customer relationships build brands, rather than the other way around. In this era of communication overload with many misleading messages, we have learned to count first on […]
As a CEO of a large organization that has grown quickly (from zero to $200 million+), I have a lot of POVs on leadership strategies that lead to strong internal culture and business results.
Meetings can feel like a waste of time, and sometimes, unfortunately, they are. Ineffective meetings plague many organizations. Perhaps, at one time or another, meetings served a practical purpose and added value to everyone involved. Somewhere along the line, however, they just became a standing commitment that no one challenged
I don’t love the title of this post. Because, it’s not either/or, as vs. implies. It’s both and more. However, on just about every panel I sit on, invariably, the question comes up, “What is the most important thing you look for when evaluating a company?” Overwhelmingly panelists answer team. Team is essential for […]
Traditionally, you just worried about the quality of the sales transaction (price, speed, service), but the “customer experience” now includes ease of pre-sale shopping, post-sale support, with a connected relationship throughout.
Everyone talks about starting companies — yet no one ever tells us how to shut them down. That’s because by the time startups go into this dark, hazy abyss called “shut down” mode, things get really quiet. We stop hearing from Founders, investors start talking about other “hot new investments,” and the media has moved […]
Startup work environments are always chaos, but they can still be great environments to work in, or they can be terrible. Whether yours is terrible or great, that same tone flows out to your customers and regulates your productivity inside. You as the founder are the starting point and definer, so you need to get it right.
I’ve been watching the games and realized that they hold valuable lessons for startups. This isn’t surprising, because championship sports, like entrepreneurship, is an activity at the human edge. It requires excellence, training, practice, drive, spirit, and so much more.
Before I get into this article, I want to make sure I create clarity and context so no tone is lost on my POVs about hard work and success. Please watch this short video first: Ultimately, how much you should work is a conversation of “one.” It’s a conversation you need to have with yourself. […]
In my role as a business advisor, one of the attributes I often see in a good leader is the ability and willingness to ask good questions, before moving forward or issuing edicts, potentially in the wrong direction. We all have mental barriers – those unquestioned assumptions, unexplored options, or unchallenged rules of thumb that keep us stuck at […]
Too many business owners still think of “customer support” as an after-sale process to rectify customer problems with completed transactions. The world has changed. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. One bad customer experience will kill not only […]