Hearing the phrase “Call customer service” evokes feelings of dread because there is nothing worse than being on hold for over an hour and hearing that annoying, waiting music on repeat. So that’s why Kustomer has created a modern CRM platform that focuses directly on the customer. Customer service agentson the platform use real-time omnichannel capabilities to […]
While working with traditional SQL databases one inevitably runs into issues while scaling as these database wear not conceived to run in cloud environments and the underpinning architecture was often devised 30 years ago. NoSQL solutions emerged to take advantage of horizontal scalability but required compromises like consistency.
With so much going on in the city’s thriving ecosystem, it is easy to miss some of the happenings in the space. We keep you abreast of a few of things that you may have missed in NYC Tech this week including the fundings, exits, and events. As to be expected, with the holiday-shortened week, things were a bit slow last week.
Tomasz Tunguz of Redpoint Ventures is probably the only VC in the Valley who understands the importance of branding.. As a long-time marketing and branding consultant for startups, I am continually shocked at the reckless disregard that tech startups have for these 2 important principles. Unless you have a truly defensible product, all startups have competitors who […]